This tool is made to work this way so that the user who is trying to get some help in solving a certain technical problem in his or her computer can tell the support personnel what really is the problem or even point it out exactly as it actually occurs. In the moment that a user logs in to the host computer, the remote desktop connection would be terminated automatically but in the Remote Assistance tool, both the support person who is in another location and the owner of the computer who is in front of the computer itself can see everything! If you recall, in the Remote Desktop Connection tool, it is only the person who is accessing the host computer who can see the screen and the host computer itself is logged off.
Yes! Unlike Remote Desktop Connection, Windows Remote Assistance allows both the technical support person and the owner of the problematic computer to view and share control over the screen! You see this is really similar with the Windows Remote Desktop Connection but the difference is whenever the support person connects, the screen of the problematic computer does not log the owner off of it. Windows Remote Assistance is a tool that is designed to help technical support persons to access a certain Windows computerfrom a different location and help the user solve some issues in it.
What is Windows Remote Assistance?īefore getting into the details on how you can actually use this tool that is found in your Windows machine, let us first learn what it really is and what it actually does so we can distinguish it from the other tool called Windows Remote Desktop Connection which we have talked about extensively in our previous tutorials. That’s exactly what we are going to talk about in this tutorial so be sure to get your Windows computer fired up and prepare to follow the steps that we are going to demonstrate below. So what exactly is Windows Remote Assistance and how can you make use of it?
They might bear quite similar names and even work quite similar to each other but they are different tools designed for different purposes. Previously, we have talked about the Windows Remote Desktop Connection tool which is often confused with Windows Remote Assistance but these two are different.
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